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Sailor 1911 Large Fountain Pens Reviews

quality:
quality rating 5 out of 5
function:
function rating 5 out of 5
style:
style rating 5 out of 5
value:
value value 5 out of 5
Overall rating:
4.8
out of 5
(26 reviews)

 
I am very impressed about my experience with Pen Chalet, and would recommend this retailer to anyone. The customer service is excellent and friendly. I had an issue with this fountain pen right out of the box- the tines were out of alignment and appeared bent, and the pen wouldn't write. I contacted Pen Chalet and they sent me a replacement which is functioning perfectly. I think that this is one of the smoothest writing extra fine nibs that I have used and everything that I had expected from the pen. However, I am concerned about quality issues with this manufacturer given my experience. It may be a one-off manufacturing defect, but it raises some concern over the manufacturer's quality control process (the pen came in a sealed pouch and was clearly new). Before I contacted Pen Chalet, I contacted the manufacturer's US representative Itoya. Itoya never replied to my messages. If Pen Chalet hadn't stepped up to the plate, I have the impression that I would have been SOL - not a good feeling.

Palos Verdes Estates, CA
overall: 4 out of 5
overall rating 4 out of 5
quality:
quality rating 2 out of 5
function:
function rating 2 out of 5
style:
style rating 2 out of 5
value:
value value 2 out of 5
Well made. Great at comfortable writing. Very balanced and light.

Madison, WI
overall: 5 out of 5
overall rating 5 out of 5
quality:
quality rating 5 out of 5
function:
function rating 5 out of 5
style:
style rating 5 out of 5
value:
value value 5 out of 5
Amazing writer. Luxurious. Converter does not hold a lot of ink.

Springfield, MA
overall: 5 out of 5
overall rating 5 out of 5
quality:
quality rating 5 out of 5
function:
function rating 5 out of 5
style:
style rating 5 out of 5
value:
value value 5 out of 5
I've just finished my first week of writing with my new Sailor 1911L It's every thing I had hoped it would be. The customer service at Pen Chalet was wonderful and the product was as wonderful as it was advertised to be.

Sand Springs, OK
overall: 5 out of 5
overall rating 5 out of 5
quality:
quality rating 5 out of 5
function:
function rating 5 out of 5
style:
style rating 5 out of 5
value:
value value 5 out of 5
My son and I ordered the 1911 large fountain pen from Pen Chalet and it was a totally enjoyable experience. Customer service is outstanding (a most overused word but in this case appropriate) and what he tells you you can take to the bank. For example, the pens we ordered weren't in stock and we were told it would take 2 days to get them from the Sailor distributor. Two days later we got shipping notifications and a few days after that we got our pens in perfect new condition. Although different from the posted guarantee Pen Chalet told us we could dip the pens in ink to try it out and we could return them if they were unsatisfactory.

Santa Cruz, CA
overall: 5 out of 5
overall rating 5 out of 5
quality:
quality rating 5 out of 5
function:
function rating 5 out of 5
style:
style rating 5 out of 5
value:
value value 5 out of 5
Very impressed with the fit and finish of pen and the nib is the best nib I have written with! The only complaint I have is the converter is really not up to the standards of the other pen manufacturers. It appears to be on the cheap side and does not fit into the feed as securely as I would like.

Wyoming, MI
overall: 4 out of 5
overall rating 4 out of 5
quality:
quality rating 4 out of 5
function:
function rating 4 out of 5
style:
style rating 4 out of 5
value:
value value 4 out of 5


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