FAQs, Policies and Disclaimers

Privacy Policy

Do you share my email and personal information?

Pen Chalet will not share your email or personal information with any parties. Emails will be used to send order/shipping information or to those who subscribe, our newsletter. You will be able to opt out of our newsletter at any time.

Is your website secure?

We take very seriously the protection of your credit card and your personal information and e-mail address. We do not disseminate your information to any outside parties and take all reasonable e-commerce protections to secure such information. Your personal information and e-mail will only be used in the fulfilling of your order and for our private mailing list and to inform you of specials and new products that you may be interested in.

Do you use cookies or other tracking technology?

Like many websites Pen Chalet uses cookies and web beacons to recognize you and your orders as well as track site usage.

(i) Cookies are small bits of information stored by your web browser as text files on your computer. Most browsers by default accept cookies, however you may change this setting to block them. Blocking cookies may restrict access to certain portions of our website such as ordering and account access. THIS WEBSITE'S COOKIES CANNOT ACCESS YOUR LOCAL COMPUTER TO GATHER CONFIDENTIAL INFORMATION.

(ii) Web beacons are used to determine whether a webpage has been viewed and other information through the use of cookies and track site usage.

(iii) We also use third party advertising companies which may employ cookies and beacons to measure the effectiveness of the ads. Any information these third party companies gather is not linked to your personal information gathered by us.

Amended Policies of Pen Chalet:

Pen Chalet reserves the right to add, modify, amend or change its Policies at any time. Although we do not expect any problems, any and all disputes shall be handled through arbitration, located in the metro Phoenix area, state of Arizona.
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The term "Retail" price refers to the manufacturer's or supplier's suggested retail price for an item. The initially displayed Retail price is specific to a product with the selected default options/features. Please note that the Retail price for the selected product will be provided upon specifying it's color, options, and attributes, etc.

Please note that the Retail price reflects the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

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